Support

Expert Support, Every Step of the WayWith most platforms, you get to raise a ticket; with us, you'll get more than that. Our support team is made up of cloud and FinOps experts who understand both the technical and financial sides of cloud management.

24/7 support available for urgent issues

Access cloud FinOps and security experts anytime

Fast responses to keep operations running smoothly

90% Querries can be resolved through our Guides, FAQs, and tutorials

We listen, adapt, and prioritize your needs

Our Support Promise

Your Partner in Cloud Optimization

We are here for whatever you need, whether it's a quick chat, a strategic consultation, or a resolution to any problem you're facing.

Expert Guidance

Our team consists of seasoned cloud and FinOps professionals. We don't just solve tickets; we provide strategic advice to help you maximize your savings and achieve your financial goals.

Proactive Partnership

We believe in proactive support. We'll help you get started, understand your data, and act on your first recommendations to ensure you see value as quickly as possible.

Responsive Communication

Your time is valuable. We are committed to providing timely and effective solutions to your questions, ensuring you're never left waiting when you need help.

How to Get Help

Find the Support You Need, When You Need It

From self-service resources to direct access to our experts, we make it easy to get answers.

Step 01

Knowledge Center

Explore Our Resources: Browse our extensive documentation, product tours, and guides to find answers to common questions and learn best practices for cloud cost optimization.

Step 02

Direct Support

Contact Our Expert Team: Reach out directly to our support staff via email or our in-platform chat for prompt assistance with any issue, big or small.

Step 03

Consultation

Book a Free 30-Minute Consultation: Schedule a dedicated session with one of our FinOps experts to dive deep into your cloud environment, discuss strategy, or tackle a complex challenge.

Frequently Asked Questions

Do we need a full FinOps team to benefit from Costimizer?

No. Costimizer is an AI-driven tool designed to be easy for small teams to adopt while also being scalable for larger enterprises. Startups can gain immediate value from automation, while enterprises can use our platform to support their existing FinOps teams with deeper insights and governance policies.

How do we get started with Costimizer?

Getting started is a simple, guided process that takes just a few minutes. You'll sign up, connect your cloud accounts with a secure read-only role, set your initial guardrails, and can start acting on the first recommendations right away.

How quickly can I see cost savings?

You can see savings right after setup from features like group buying and anomaly detection, potentially up to 20% within the first week. The AI Agent recommendations become much smarter after 1-3 months, leading to more long-term, sustainable savings.

Learn how Costimizer can help you save millions of dollars on your cloud bills

Having delivered value from Day 1, customers have literally texted us that we could charge them, but Costimizer continues to be a free product for our customers